Trust & Safety
Selectivity is our moat. Every provider here has passed our public vetting rubric — and we publish exactly what we check, so you can hold us to it.
How we vet providers
To be listed, a provider must meet a minimum threshold across every line below. Listings are editorial. Paid promotion is allowed but visually distinct ("Sponsored placement") and never affects rankings or reviews.
| Criterion | Minimum standard |
|---|---|
| Accreditation | JCI or Thai HA (Healthcare Accreditation Institute) or ISO 9001 + GHA for clinics |
| Specialist credentials | Board-certified in Thailand or equivalent abroad; verifiable via Thai Medical Council |
| International patient services | Dedicated coordinator, English (minimum), visa-letter capability |
| Transparent pricing | Published price ranges or no-obligation written quote within 48 hours |
| Verified reviews | Minimum 10 verified reviews after first 12 months listed |
| Safety record | No unresolved major regulatory actions in the last 5 years |
| Facility standards | On-site imaging, sterilization audit, infection-control protocol |
| Specialist experience | Minimum case volume per treatment offered |
| Reputation | Cross-checked via TMC, peer references, third-party review platforms |
Accreditations explained
The global gold standard for hospital quality and patient safety. Re-evaluated every 3 years. ~70 Thai hospitals hold this accreditation.
The national hospital accreditation standard. Required for top-tier private hospitals.
A quality-management system standard widely held by clinics.
Specific to international patient services and the patient journey end-to-end.
European-leaning international patient care quality standard.
Editorial independence
ThaiCheckup is funded by partnerships with vetted providers (success-based referral fees, no charge to patients). We disclose this openly. Partnerships have no impact on which providers we list, how we rank them, or what we recommend through the concierge.
- • Editorial picks are decided independently from commercial deals.
- • Paid placements are always labeled "Sponsored."
- • Reviews cannot be removed or edited by providers.
- • A medical advisor signs off on all clinical content.
Complaints & mediation
If something goes wrong — clinical, administrative, or financial — we mediate. Patients can reach our independent patient relations team via the inquiry form below or email [email protected]. We respond within 24 hours and follow a documented process.
Data & privacy
Your data is encrypted in transit and at rest. We comply with Thailand's PDPA and the EU's GDPR. We never share your data with a provider without your written consent. Medical records uploaded via the inquiry form are encrypted with signed URLs and stored separately from identifying details.